IMPORTANT INFORMATION ABOUT ORDERS TO EU COUNTRIES.
Please be aware that deliveries into EU member countries now attract a VAT / TVA charge at that country’s rate. This is an extra amount that you will be charged and be asked to pay by whoever delivers the parcel to you.
However, some shippers and customs authorities are also making an additional charge for the accompanying documentation and the collection of VAT / TVA. This varies from country to country and we are not told in advance how much this might be. To date we have seen instances of charges of €14.00 to €20.00 in addition to any VAT which is due. Even higher rates may be charged in some countries.
We are unable to fully cover these costs but we have decided that if customers are charged these fees we will refund an amount of up to £10.00 (approx. €12.00) per parcel. To claim this you should email us a photo of your parcel showing the charge label attached by the shipper or by customs. This amount will then be speedily refunded to you (up to a maximum of £10.00) with the same payment method that you used.
If you would prefer to cancel your order then we will give you a full refund.
This situation is unlikely to change over the next few months. We do, however, hope that it will eventually be resolved.
THE CURRENT RATES OF VAT ARE